Sunday, June 27, 2010

Some Nice Words About A Laticrete Rep

"Henry, I just wanted to let you know you have a h*ll of a rep in the Northern Virginia area.

Kurt Weber, your Laticrete rep, and I did a demo for my company's product yesterday for a client at a Dal-Tile warehouse.

He did an excellent job. Quite honestly the best and most informative demo I have been involved with. I learned a great deal about your products yesterday, so I am sure you can imagine how informative it was for the company’s employees.

The company is a high end exterior design company made up of people who have worked on the ground level with their hands in the dirt, but also see the need and desire for people to want their exterior living area to be as nice as the interior.

This is their first move into using tile in an exterior application, so the questions were coming from the basic to the extremely complicated. Anything they were dishing out to Kurt he was on the ball. Just thought you would want to know. I wish all the reps I do demos with were as prepared and knowledgeable."

(Email from an industry materials supplier - who makes a rather interesting product that I wish I could share with you - who prefers to be unnamed because he doesn't want to offend my competitors ...!)

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Friday, August 07, 2009

Our Laticrete Reps

We have Laticrete people in the field across the USA - and around the world - who are there to SUPPORT you and your business.

Here's what one of our guys - Brian Carlson - had to say about following up with a tile contractor:

"I will follow up. I called him Wednesday and left a message and let him know who I am, that I would be happy to assist him in anyway that I can, that I would like to learn more about his business to see what we could offer to make installs quicker, easier and more profitable. I haven't heard back yet but I will leave a quick touch in the afternoon if I don't hear back."

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