Laticrete is the coolest

A posting from the JB Tile Forum. Used with the author's permission:

"I couldn't agree more about Laticrete. Not more than an hour ago, I received a pallet of stuff I jokingly asked to try out. Laticrete's amazing customer service and willingness to go the distance to please their customers is astounding, not to mention how incredible hydroban is.

Seriously, check out Henry's blog, I waterproofed a paper bag with it.

I am not just a Laticrete customer, I am a Laticrete fanatic."
 
Luke Hennigar
Coping Skills Construction
Minneapolis, Minnesota

Does Your Supplier ....

Does Your Supplier of Installation Materials - grouts, thinsets, membranes - pay attention to you ...?

Does your supplier provide Technical Support when you need it ...?

Are they your "Partner ..?"

I received a message from a tile contractor today:

"Hi Henry,

Greg and Gary were by today to visit us and they took us to lunch.

They told us about the new Spectralock changes and the XLT thinset, both sound like great additions to your product line.

We enjoy seeing both of those guys, they really do a good job representing Laticrete.

Wil"

Another One

"Henry,

I want to second what Mark said. I used to work on large commercial jobs where we bought pallets of thinset and 4237 and 3701 and SP-100 Epoxy, but now I am just a guy running my own small company where some weeks I am glad to use a couple bags of thinset. But Laticrete has taken an interest in my small company and even provided some free products. Mahalo!"

Homza
www.higherstandardtile.com


Are we YOUR supplier of tile & stone installation materials ..?

If not, would you please give us a try ...? Give us the opportunity to earn your respect ... and your business. Thank you.

A Nice Message

I now have a smile on my face ....

"Henry, I guess I could send you this in a PM but I wanted to thank you in public for your interest in my company. Your rep Lee came to see me a few weeks ago and filled my brain with all kinds of useful information.
Thank you also for the bags of 255 Multimax. I tried some on my last shower and quite enjoyed it.
I am but a one man show (sometimes w/ a helper) and I know I'm not a huge $$ customer to any supplier but it was very kind of you guys to take the time to introduce me to Laticrete. I have been using some Hydroban also. Customer service goes a long way in my book.
Thanks,"
Mark Christensen
Tarkus Tile, Inc.
Lehi, Utah


http://www.johnbridge.com/vbulletin/showthread.php?p=903279#post903279

Laticrete Service

"I just wanted to say thanks for everything. Also thanks for what you guys are doing for this industry. Laticrete's level of service has given me something to reach for in my own business."

Tim
www.tilemyshower.com