knocking your products ...?

I received an email this morning from a contractor who provided some incredibly detailed feedback regarding a range of Laticrete products he had recently used.

He was concerned that he might be "knocking our products" in some of his feedback.

I replied to him:

“knocking our products …?” Huh …?

You have taken an incredible amount of time to provide incredibly detailed feedback to us. And for this I thank you…!

We NEED your comments.

We need comments and feedback from contractors and tile installers.

We NEED to know what real users of our products feel .. and how and where they use our products.

Thank you.

A comment here ....

We want to hear from users and specifiers of our products and services. We want to hear what you think and how you feel about Laticrete - our products, our services, our people.

We need and want to hear the "the good, the bad, & the ugly ..!