Thursday, June 02, 2011

Interesting Posting on our Facebook Page

"Why do I keep coming back to Laticrete? Quality AND customer service, that's why. A client's last-minute grout selection turns out not to be stocked in my area (1600-series Toasted Almond). I can't find it anywhere, so I call my local rep to ask him who might stock it locally. Mike Werner tells me, "Let me look into that for you", at 7:30AM. By 8AM, he calls back to tell me that he's having the Oregon plant break open a case and they will be shipping two units to my job site, "Next Day freight" and won't let me pay for the shipping!
Thank you Laticrete and thank you Mike Werner!"

Shaughnn Lee-Capua

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