Sunday, June 27, 2010

A Phone Call

I received a phone call from a tile installer late one afternoon last week. We chatted about a problem a friend of his was having. He later sent me this email:

"Thanks Henry. When I called, I didn't think about it being after 5PM where you are. I think it shows what a great company you have there when you give out your number and answer your phone after hours. I briefly talked to Mark about you and Laticrete, and mentioned the warranty that is offered when your products are used exclusively. He is certainly interested in using more of your products, and I think the fact that he will be in touch with the area rep is a step in the right direction."




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